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Choosing a Supplier or Installer

The majority of those in the security industry provide a good service and quality products, but there are those who overprice jobs, target older people with inappropriate security or sell products that may not be as secure as required. Follow these simple steps to ensure you are choosing the right supplier or installer.

Do's:

  • Check your security against the information on our web site to decide what you need to improve.
  • If your budget is limited deal with doors, locks, windows and perhaps a small safe for valuables
  • Identify at least 2 or 3 companies that provide the security you need to compare quality and price.
  • Choose suppliers by;
    - Recommendation from friends
    - Companies whose products have the Secured by Design Police Preferred Specification logo,
    - Are members of a nationally recognised organisation specialising in security. The are some useful contacts below.
  • You could install or replace some security yourself using good DIY skills and products that have passed technical standards and tests. Click here for further information
  • Tell the supplier which areas of security you believe you should improve and ask for written quotes detailing the work and the cost.
    - If the firm suggests you need additional security, check to see if the other firms quoting suggest the same.
  • For home security alarms and electronic security ask which parts of the system will be owned by you and if there is any future maintenance or monitoring charge.
    - If you do not own the whole system and you cancel the maintenance contract you may lose protection.
  • If you are uncertain about the company or what you are being offered ask a friend or relative to help. The Citizens Advice Bureau and Neighbourhood Watch are often aware of unreliable firms.
  • Check ID before allowing strangers or installers into your home.

To search our member companies click here and select "Retail Supplier" in the "Supplier Type" box

Don'ts:

  • Do not discuss your security needs with door-step callers or telephone-sales staff.
  • Don’t agree to work unless a written quote is given detailing the work and cost.
  • Never disclose personal information, such as health problems, high risk items; including jewellery, until you have decided on the supplier AND you think it’s essential, such as fitting a safe or an alarmed area.
  • Under no circumstances go to your bank or cash machine with the installer/salesman.
  • Only pay for all the work when the job is completed to your satisfaction.

Useful contacts:

British Security Industry Association (BSIA) for security companies 
www.bsia.co.uk
Tel: 01905 21464

Master Locksmiths Association (MLA) for Locks and Hardware 
www.locksmiths.co.uk/mla
Tel: 01327 262 255

National Security Systems Inspectorate (NSI) for Alarms & CCTV 
www.nsi.org.uk
Tel: 01628 637512

Security Systems & Alarms Inspection Board (SSAIB) for Alarms & CCTV 
www.ssaib.co.uk
Tel: 0191 296 3242

 

 

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